Written by The internet and simple computer use is presently labelled as a common part of most people’s lives. There aren’t many people in the country who aren’t connected to the internet or own a computer. The issue with this however, is that for countless people, they have just rushed into purchasing a computer and have no idea how to use it. There is a lot of stress on individuals to embrace the online world as it makes so many things much easier. With these individuals now buying computers, there needs to be a recognised name that people can go to for support, and that is where New Careers in Home IT Support come in.
Home IT Support is a service provided by BT to support customers with computer and network troubles they may come across within their home. If you’re looking for jobs in this type of work then there are two great Career Choices provided by BT HITS. The first of these Careers is a job within BT’s call centres, employed as a home IT advisor. These agents answer calls for the people who pay a subscription to the HITS service. Their key goal is to help with any computer related troubles that the customer may call about, this can include virus removal, network configuration, software installation or just a simple PC health check. These goals can be completed by directing customers or by utilising remote access to their computers, so you can take full control. The amazing thing about these Careers is that you aren’t asked to have high IT qualifications to apply, most of the knowledge you need is through training and the various systems that you use for diagnostics, which means anyone who is interested in supporting others with technology can aim to be a HITS advisor.
The next side to these New Careers is working as a HITS engineer. These people visit the customers property, as opposed to dealing with them remotely. They can carry out many additional tasks to what the advisors can, for example some difficulties can be created by a hardware fault and an advisor isn’t going to be able to look at this over the phone. The engineers can also assist with broadband setup and network checks. Often a customer’s broadband link may be running below expectations, in which case the HITS engineer could run diagnostics on the internal wiring of the home’s phone line and ensure the customer’s PC and router/modem is all running well. You can also be configuring wireless networks for a customer or installing a new PC that they may have just purchased.
Together these Career Choices offer a wide mixture of troubleshooting duties. They both have distinct roles, unquestionably the engineer being the more practical of the two, but both are worthwhile choices for anybody looking to join the IT industry. These Careers can extend to many paths later down the line and can be extremely fulfilling knowing that you have assisted a customer who otherwise would have been lost without you.
